Privacy and Reservation Policy
Limitations of Liability
Tours & Transfers by Van and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
All Tours & Transfers by Van services require prepayment with a credit card. Your credit card will be charge for the full amount at the time you make your reservation.
Prepaid reservations cancelled more than 72 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 72 hours prior to pick-up are not refundable.
Anyone who either forgets to cancel or show up for the ride is considered to be a “no-show”. They will be charged the full amount for their “missed” ride.
Prepaid reservations cancelled more than 72 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 72 hours prior to pick-up time.
All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery of the services that you have requested.
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.
Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.
Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).
The Company reserves the right at its sole discretion to substitute equipment of equal or greater passenger capacity and/or value in the event of unforeseen circumstances and to ensure operational needs and efficiencies. We cannot guarantee the model, make or color of a vehicle. Occasionally, affiliates are used to complete a job.
In most cases, private or shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.